Shipments and returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Canada Post with tracking and drop-off without signature. Shipping charges are calculated and/or added when you proceed to the checkout.
Shipping fees include handling and packing fees as well as postage costs.
Please be aware that your shipping may be affected by the Canada Post strike and your order may be delayed. Thank you for your understanding.
Nature Notes ships within Canada ONLY.
If you are a local customer, you can choose “local pickup” from the dropdown menu for shipping options during checkout. You will need to select this option twice during checkout in order to have free shipping. Product pick-up is available at a Farmer’s Market on Wednesdays (see Nature Notes locations). If you need to arrange a different day, please call or email and we’ll work it out.
Nature Notes cares about quality and service. If you are not happy with a Nature Notes product, please notify me immediately, explaining why you are not satisfied. I’d be happy to exchange your product for another of equal value within 14 days of your purchase.